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The human-centred wellbeing platform helping both its users and the NHS

Live classes and on-demand services are available on one wellbeing platform set up by a cancer survivor, which is using human interaction to fuel its success.

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Technology has come a long way when it comes to helping people manage their wellbeing, but this often comes at the expense of human interaction.

Although this is the case for a lot of platforms, Whitecalm offers an alternative to this with its range of live online classes featuring trained instructors in a range of wellbeing categories.

Users can sit in on programmes that help with all aspects of their wellbeing, from yoga and meditation, fitness and nutritional cooking to transformation and mental health coaching.

As well as this every session is recorded and made available on the platform 24/7, with informative and educational blogs to go alongside these.

Feedback and one-to-one interaction with instructors is also accessible so individuals can really feel this human-centred approach.

The company’s founder, Rebecca Tucker, said the software offers a ‘360 degree approach’ to wellbeing, helping create new communities through their live sessions.

“We see the interactive part as key to a lot of what we do,” she said. “There’s a lot of wellbeing apps out there, but there’s no human interaction at all and I think that’s what makes us so different.

Rebecca endured her own health struggles after founding Whitecalm, which highlighted her idea that there was no one-stop platform helping every aspect of a person’s health.

In 2019, she was diagnosed with stage three bowel cancer which she managed to survive, crediting her own mentality for this.

“I had quite late stage cancer and I’ve managed to come through that,” she said. “A lot of that was because mentally I was in the right place.

“If I hadn’t been in that place I would have needed the services that we are now providing to help me through.

“I had two major surgeries on my abdomen so I didn’t know what sort of fitness I could be doing afterwards. So everything that we’ve got on the platform is helping people who are either ill and need help to recover, or preventing illness.

“The key factors for using Whitecalm for most people are reducing cholesterol, keeping blood sugar at a normal level, reducing stress, making sure that you’ve got a healthy BMI and a good resting metabolic rate.

“If you’ve got all those factors then you’re in a very good place.”

This prevention of illness is something systems like Whitecalm can be very useful for and do a lot to help relieve healthcare providers like the NHS.

This is particularly the case for mental health services, with the platform offering a number of sessions run by neuroscientists on how to deal with this.

As NHS waiting lists for access to these grow, helping people manage their wellbeing and stopping any crisis before it occurs can have a massive benefit to the country.

“I think any service that’s providing an alternative to sitting on a waiting list for NHS services has got to help,” Rebecca said. “The counsellors, psychologists and psychiatrists that we provide are all medically trained.

“In an emergency the NHS is brilliant. But when you’re potentially on a waiting list for a mental health problem which could get worse over time, I think Whitecalm allows people to access these services and can actually help ease the burden on the NHS. 

“We’ve got specific programmes to help reduce stress and anxiety and our Mental Health First Aiders will pick up anybody who comes onto the platform with anything more severe and pass them on to a medical professional.

“There is a small cost but in most cases I would hope that people would prioritise their health and wellbeing.”

The same advantages can be felt when it comes to a user’s physical health, with Rebecca saying the software empowers them to take control.

“People aren’t taking responsibility for their own health and wellbeing currently and they can’t keep relying on hospitals and doctors,” she says. 

“They have to take it into their own hands and actually take responsibility.

“We’re all at fault, we all do things wrong, but if we’re trying to do the right thing by ourselves through Whitecalm then we’re moving in the right direction.”

When people sign up to the platform they take a wellbeing survey to give them an overall score of their health and to give them an idea of where to start with improving this.

They are then guided to the appropriate programmes to give them a more bespoke approach to improving their health.

This assessment will appeal to a lot of people who have changed their views on wellbeing over the last year, with Rebecca saying more people have ‘realised how important this is’ since the start of the pandemic.

Primarily operating through an app, Whitecalm is soon looking to combine its system with data-tracking wearables like the FitBit, to give its users further insight into how to stay healthy.

This is one of a number of ideas its developers have to improve the software.

Rewarding those who stick to the plans is another potential feature, with the platform set to open a store which offers products that are sustainable for both a person’s health and the environment.

The company is also looking at the potential of using hologram instructors to offer a virtual way for users to receive their classes.

The last year has been huge for the wellbeing setor and with more people taking charge of their health, solutions like Whitecalm will be crucial to continuing these positive steps.

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