
Mr Florian Bast on Using Heidi Health
Balancing technical precision with patient connection is a daily requirement in modern ENT and facial plastic surgery.
For Mr Florian Bast, a leading UK specialist in Rhinoplasty and nasal surgery, delivering consistently high standards of care involves not only mastering surgical outcomes but also rethinking the way clinical interactions are supported.
One area that has seen rapid improvement is documentation.
Mr Bast has introduced Heidi Health, an AI-powered consultation scribe, into his practice. Designed to generate structured clinical notes in real time, Heidi has made a tangible difference in how he conducts, records, and reflects on patient consultations.
“What stood out immediately,” he says, “was the way it allowed me to stay entirely focused on my patient, without trying to mentally file away details for later note-taking.”
Rethinking Documentation in Specialist ENT Clinics
ENT and Rhinoplasty consultations often involve both functional and aesthetic considerations.
From breathing assessments to detailed facial analysis, Mr Bast’s work requires an unusually comprehensive approach.
That complexity has traditionally meant lengthy note-taking after each appointment.
Before adopting Heidi Health, his practice relied on a combination of hand-written notes, dictation, and post-clinic administrative time.
It worked, but it slowed down the day and left little margin for the unexpected.
Even with the introduction of Heidi Health, Mr Bast continues to take handwritten notes during consultations, capturing specific details or observations in real time.
These are then incorporated into each patient’s digital notes, ensuring that every nuance and detail of the consultation is preserved.
With the use of Heidi Health, Florian is able to fully immerse himself in the patient interaction, helping with his understanding of the patient, their needs, and his relationship with them.
“During a consultation, I’m listening to how someone breathes, looking at the internal nasal structure, understanding their aesthetic goals and history,” he explains.
“Capturing all of that in a structured, accurate way in real time is very helpful.”
What Is Heidi Health?
Heidi Health is a clinical documentation tool powered by ambient AI.
It listens in securely and with consent during patient consultations and generates draft notes in real time.
These notes are intelligently structured to reflect clinical flow, adapting to different specialties and reducing the need for post-consultation editing.
Unlike voice recognition tools of the past, Heidi doesn’t require scripted commands or dictation.
It follows natural human dialogue and transforms it into medically relevant documentation, tailored for letters, summaries, and ongoing care.
For ENT surgeons and Rhinoplasty specialists, this is especially valuable.
Consultations often involve subtle, multi-layered information: anatomy, previous interventions, airflow dynamics, and patient goals. Heidi’s ability to capture this conversationally helps ensure nothing is missed.

Mr Florian Bast
Clinical Use in ENT and Facial Surgery
Since implementing Heidi Health, Mr Bast has made it part of his daily workflow.
During consultations, the system runs in the background, recording and transcribing securely.
The result is a near-final draft of the patient record, which can be reviewed, refined, and finalised immediately after the appointment, or even during it.
Mr Bast adds his notes and observations too, helping to ensure a comprehensive summary.
He uses Heidi across multiple appointment types and settings, both in the private and NHS sectors.
The system’s versatility allows it to support face-to-face and online consultations, including video appointments via Zoom, ensuring a consistent standard of documentation and patient care regardless of format.
He uses Heidi across multiple appointment types:
- Initial ENT assessments, where patient history, nasal examination findings, and imaging discussions need to be recorded in detail
- Rhinoplasty consultations, where understanding patient concerns and managing expectations is just as important as outlining the surgical plan
- Post-operative reviews, where accurate symptom tracking and healing progress must be documented precisely
Time Saved, Focus Gained
The benefit isn’t just administrative, it’s relational.
One of the most significant changes Mr Bast has noticed is the quality of focus he can give his patients.
Without needing to glance at his keyboard or scribble on a pad constantly, he can maintain eye contact and conversational flow.
That shift has improved the consultation experience for both him and his patients.
The time saved has also created more room in the day for case reviews, teaching, or simply running on schedule.
In private practice, where patient care is both high-touch and high-volume, those efficiencies make a real difference.
Confidential, Compliant, and Designed for the UK
All of Heidi Health’s features are built with compliance in mind.
The system meets NHS and UK GDPR standards for data protection and storage, with encrypted cloud infrastructure and consent-led access.
Patients are informed at the beginning of each consultation, and recordings are securely stored.
Broader Impact: What AI Means for Surgery and Specialist Care
What excites Mr Bast most about AI tools like Heidi isn’t just the time they save, but the clinical culture they support.
“We’re often caught between the demands of modern practice and the ideals of personal care,” he says.
“Technology like this helps close that gap.”
In surgery, especially in fields like Rhinoplasty, where aesthetic and functional outcomes are intertwined, small improvements in workflow can lead to major gains in patient experience.
And as AI tools evolve, the potential to integrate documentation with imaging, follow-up systems, and surgical planning only grows.
“I don’t see this replacing clinical judgment,” Mr Bast adds.
“I see it enhancing it by giving surgeons more bandwidth to do what we trained for: connect with patients and operate with precision.”
Conclusion: When Technology Serves the Surgeon
The introduction of Heidi Health into Mr Florian Bast’s Rhinoplasty and ENT practice demonstrates how thoughtful use of AI can elevate, not dilute, clinical care.
For specialists working in high-detail, high-trust settings, the ability to streamline documentation without losing quality is transformative.
As digital tools continue to evolve, it’s clinicians like Mr Bast, those who blend innovation with deep human insight, who are redefining what modern surgical practice looks like.