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Doctorlink reports triple-digit user growth

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Digital triage provider Doctorlink has reported triple-digit user growth across all its key services in 2020.

The digital triage, video and phone consultation service has experienced a greater than 250% increase in its active user base over the last nine months, while the number of GP clinics using the platform has tripled.

Compared to the same period of 2019, the number of completed unique online symptom assessments – known as traversals – has increased by more than 200%. Doctorlink also reported a rise in online repeat prescription requests and video consultations this year, with increases of 1,470% and 905% respectively.

The healthtech platform’s growth was boosted by an NHS decision in March to select the firm to provide both online triage and video consultations during COVID-19. Doctorlink was the only supplier chosen to provide both services in an accelerated Dynamic Purchasing System (DPS) Framework bid open to all existing NHS suppliers.

CEO Rupert Spiegelberg said: “COVID-19 has put an extraordinary demand on our health systems and required patients and clinicians alike to adapt in a very short space of time.

“With the unique challenges the virus presents, it was immediately obvious that digital triage had a significant role to ensure patient access to healthcare services and free up capacity within the healthcare system. These figures show that large numbers of patients are now adopting and benefitting from these tools during the pandemic in the UK.”

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