US technology firm Avaya has unveiled a suite of digital communications services to address the challenges related to the rollout of the COVID-19 vaccine.
Avaya OneCloud CPaaS includes HIPAA-compliant innovation that has been used by healthcare providers and government agencies for contact tracing, responding to high volumes of medical inquiries, and rapid notification services.
The platform helps organisations customise and deploy automated processes to address the communication challenges of the vaccine rollout, including identifying and reaching priority populations, collecting, tracking and reporting key measures of progress, appointment management, safety monitoring and ensuring a comprehensive communications plan to support the vaccination process.
Davide Petramala, director of Avaya OneCloud CPaaS, said: “The rapid development of COVID-19 vaccines is a tremendous achievement, but effectively administering the vaccine to the general public is the critical next step to recovering from this pandemic.
“Healthcare providers need to quickly contact those who need the vaccine, they must respond to the massive influx of incoming inquiries that is anticipated, track the effectiveness of the vaccine and any possible side effects, and manage this across mobile, web browser, email, and other digital channels.
“Avaya OneCloud provides simple, flexible and powerful communications capabilities in the hands of those helping us all recover from this pandemic, and we are proud to help.”