System C sets out 12-month AI roadmap spanning emergency, maternity and social care
System C has today set out a 12-month artificial intelligence (AI) strategy that will extend ambient AI into emergency care this autumn and maternity services soon after, building on tools already cutting social care documentation time by half across 15 local authorities.
Announced to more than 500 customers at the company’s annual UserCon conference, the programme is built on deep integration with the core clinical and case management systems frontline teams already use, rather than standalone bolt-on tools.
Grounded in System C’s deep domain expertise and its role as a provider of critical infrastructure across the NHS and local government, the strategy reflects the realities facing organisations today and is shaped by three core principles: AI with purpose, ethical by design, and human first.
These principles guide how AI is developed and deployed across System C’s portfolio, ensuring it is safe, transparent and designed to support, not replace, clinical and professional judgement.
The 12-month programme extends the use of AI across key pathways and care settings, building on deployments already live within the NHS and local government.
This includes the expansion of System C’s Liquidlogic social care case management system, extending its existing AI-enabled functionality to support intelligent email referrals, alongside the introduction of InFlow for intelligent intake, triage and decision support, and CaseFlow for AI-supported case coordination, summarisation and risk insight.
In the Autumn, CareFlow EPR’s existing Ambient AI functionality will be expanded to cover Emergency Care, supporting clinicians in high-pressure, time-critical environments by reducing documentation burden while maintaining safe, fully integrated workflows.
Maternity AI developments will follow, with the launch of BadgerNet Ambient AI. Shaped in close consultation with clinicians and customers, the functionality will focus on supporting safety-critical care and ensuring the woman’s voice remains central throughout the maternity pathway.
Throughout, the focus is on deep integration into core systems, rather than standalone tools, enabling adoption at scale without adding complexity. This integration is a critical component for realising true savings, while avoiding any duplication of effort.
Gian Celino, Chief Product Officer at System C said: “There’s no shortage of AI being marketed to the NHS and local government right now.
“What we hear from customers is that they want fewer, better-integrated tools that solve specific problems, not more dashboards to manage.
“Every development on this roadmap is tied to a real pressure clinicians and social workers face today, and to a measurable outcome we can hold ourselves to.”
In April, it was announced that Buckinghamshire Healthcare NHS Trust will become the first NHS organisation to sign a contract to implement System C’s CareFlow EPR Ambient AI Outpatient module, with others closely following.
The solution, which is available now, supports clinicians by reducing administrative burden and streamlining documentation as part of routine outpatient workflows.
In social care, organisations using FormFlow, part of Liquidlogic’s AI suite, have already reported documentation time cut by half and capacity for at least 40 per cent more assessment work using existing resources.
Now deployed across 15 local authority teams in England, the technology supports practitioners to focus on professional judgement and the people they support, while reducing administrative workload.
By combining ethical design, deep integration and close partnership with customers, System C’s 12-month AI programme is focused on solving the challenges organisations face now, while laying the foundations for more joined-up, productive care across health and social care.
