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Radar Healthcare: The all-in-one incident, risk and compliance solution



Radar Healthcare works with organisations to make healthcare safer.

By capturing and analysing data around key operations such as risk and compliance, its health and social care partners can see what’s working well and how to use that best practice to drive improvement across their organisation.

The end result is immediate action, resulting in improved care for patients, whether in hospitals or care homes.

What is Radar Healthcare?

Our award-winning software was developed in partnership with healthcare professionals to ensure one integrated solution can easily manage risk, quality and compliance. It is a perfect fit for all healthcare settings, both in the UK and beyond.

Using a single system, our partners can manage everything from incidents and action plans to audits and risk.

Then in-depth analytics uses artificial intelligence and machine learning to bring all this data together and work towards improving safety and quality of care.

Our software supports business needs such as regulatory compliance, safety and outcomes, operational performance, and governance and assurance.

In simple terms, Radar Healthcare helps organisations deliver safer care.

How can streamlining processes improve safety in care home environments?

There are simple ways streamlining processes can improve the provision of care for residents.

For example, it frees up time which staff can spend focusing on care, and reduces costs, releasing budget for more staff or other safety measures.

Take Four Seasons Health Care Group which saved 65% on its software license fees by replacing three systems with one when they moved to Radar Healthcare.

But there are also other ways that streamlining processes can improve safety.

Bringing different systems together and ensuring they communicate with each other means care home providers can efficiently collect data and use that to glean insights.

Care providers can use Radar Healthcare to log incidents, manage workflows, complete audits and even put improvement plans in place, all of which can improve the safety of residents and staff.

To give just a few examples, training is a critical part of care for all staff, and an integrated system can ensure all members of the team are up to date and they can track their progress throughout.

If an area for improvement is identified, the management team can put a plan in place, which all relevant roles (with the right permissions) can access.

How does your technology support falls management?

Imagine the number of falls on a ward or in a care facility has increased in one particular area, or at a specific time of day. Noticing this gives staff the opportunity to find the cause behind it but a lot of this process can be manual.

Staff, often frontline clinical team members, need to input data, then run reports and look at or analyse the results. This can take a lot of time and can lead to mistakes or missed trends.

Using digital technology to simplify these processes can help to understand the cause and put procedures in place to prevent these from happening in the future.

For example, through incident analysis using Radar Healthcare, Gorsey Clough (residential and nursing care) identified that most falls occurred in the evening – often as a result of ‘sundowning’ in residents living with dementia.

As a result, staffing levels were increased from the early evening as a preventative measure.

In the case of something like a fall, when the data is analysed with AI, trends emerge that might not have before. This helps to identify other factors which correlate with the times for the falls.

It could be maintenance issues, staff numbers, or the layout of the ward. So once this trend is picked up and corrected, the safety of a patient or resident improves.

Radar Healthcare also allows triggers to be set so if a care provider is monitoring the number of falls, they can set a threshold which will then alert a manager once that’s hit.

This again allows them to analyse what is causing the issue and put preventative measures in place.

How is Radar Healthcare implemented?

Many of our customers have multiple systems to track quality and compliance, some of which are on paper, so implementing Radar Healthcare often involves a change of culture.

Our approach is all about partnership. We introduce our partners to their project manager and customer success manager (CSM) right at the start of the journey.

They build relationships right from day one and this results in being trusted and open with each other.

Partnerships are based on two-way communication, so it’s really important that the right questions are asked from the beginning.

Understanding why an organisation is implementing Radar Healthcare is fundamental, and it is something our CSMs focus on throughout the planning stages.

This helps us get to the very bottom of what our partners want to achieve and supports that collaborative approach.

Through this partnership, our CSMs can ensure customers achieve everything they set out to with Radar Healthcare.

More than this, we can proactively suggest ways to use the software to get the most value from it.

What’s next for Radar Healthcare?

The Radar Healthcare platform is evolving. We’re inspired by listening to what our partners tell us they want.

To date, 29% of all customer ideas on our forums have been implemented and a further 13% are planned to be put into place soon.

We’re constantly announcing new partnerships, new software integrations, new platform functionality and innovation.

In June we received £9m of investment which will be used to support product development and increase customer support. It will also be used to support innovation projects.

We’re developing our Internet of Things (IoT) capabilities and data-driven event functionality, which will allow connected devices and wearable technology to feed into the platform, tracking users’ conditions and the surrounding environment.

The software will pull in multiple data points to drive much needed insights, delivering huge benefits to healthcare providers.

Many elderly people already wear alert devices in the event of falls, but IoT connected sensors could identify falls, and even prevent them occurring, without human intervention.

By collecting and analysing data, systems can predict falls and alert the right person, whether in a home or a care setting.

Is there anything else you would like to add?

As we come out of the pandemic, many care providers are able to move away from emergency strategies and look at future improvements.

Most importantly, fewer falls mean a significantly better quality of life for residents. But it will also have a knock-on effect on hospital admissions, incident numbers and even staff workload.

IoT has the potential to help small things make a big difference to the quality of life.

This is an excerpt from our Special Report – Falls Management – Innovations for an Ageing Population

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