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Smart inspections app spreads global reach

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A UK health tech firm behind an app which enables more efficient inspections of clinical settings has expanded its global coverage.

London-based Perfect Ward has signed up its first Australian customer – Ability Options, one of the largest not-for-profit disability service providers in New South Wales.

The organisation will use Perfect Ward’s mobile app to run continuous safety and quality improvement measures across 66 of its sites.

Perfect Ward aims to combine digital tech and a positive mobile user experience to support ongoing quality and patient safety improvements. This, it says, enables nurses and carers to spend more time with patients and management to make more evidence-based decisions.

During a pilot, Ability Options says it saved 2.5 hours per week across each inspection area.

Since the 2020 trial, it has extended the original number of inspection types from five covering seven key areas to 15 inspection types that will soon encompass all 95 areas.

Michelle Hodge, chief practice and outcomes officer at the group, said the app had simplified its inspection process and increased staff engagement.

“Frontline staff can see how they are performing and have immediate feedback on how their inspections compare with other homes,” she said.

“They are beginning to truly understand the value they bring to maintaining quality standards and that’s going to create positive outcomes for the people we are supporting.”

Paul Woodward, Perfect Ward’s regional director for Australia and New Zealand, said: “Organisations like Ability Options have to strike a fine balance between supporting some of the most vulnerable people in the community while juggling multiple services and funding streams.

“By far the greatest benefit our technology brings, particularly for office-based managers, is a 360-degree view of quality activities across their entire care portfolio.

“This heightened visibility gives them the assurance that the correct safety and quality procedures are in place and that any red flag issues are being addressed promptly, putting them in complete control of their quality environment.”

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