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New programme seeks user views on urgent NHS services

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NHS England, alongside a consortium of partners, is inviting people from across England to give feedback on their recent experiences with urgent and emergency care (UEC) services.

The survey asks people about their recent experiences to understand what they have accessed, why and what their experience was like.

The survey, which is now live, is easy-to-fill-out and will be live for six weeks.

UEC services perform a critical role in keeping the population healthy.

The NHS responds to more than 110 million urgent and emergency calls or visits every year, so it is vital that the system works effectively.

Anyone who has accessed any type of urgent and emergency care over the last four years is invited to take part

However, the survey is particularly interested in individuals who have used these services over the last three months.

Services include 999 emergency services, A&E departments, NHS 111 online (including NHS App and NHS.uk), NHS 111 telephone service (including textphone service and NHS 111 Clinical Assessment Service) and Urgent Treatment centres.

The information will give health bosses a more comprehensive overview of patient experiences across England.

Dr Mark Lomax from PEP Health who is collating the feedback, said.

“This is a really great opportunity for us to hear first-hand from patients about their experiences to help us gain a better understanding of how things have changed in the last four years. And, importantly, what can be done to improve it.”

“We want to gain as much information and views from as many people as we can and as wide a range as possible in terms their interactions with the system.

“It’s a great chance for them to have their say so we can look at how we can make healthcare work better for local people and across the country.”

The research programme will help support NHS England’s understanding and is being supported by a consortium of five UK-based organisations including Eastern AHSN (Academic Health Science Network), digital health company PEP Health, Patient Experience Library (PEL), Ethnic Opinions’ and Traverse.

Alongside the questionnaire, patient feedback is also being collated from a variety of places such as focus groups and analysing comments made on social media platforms.

The findings will be published in a report later in the year.

Take part in the survey here: https://www.pephealth.ai/patient-experience-survey-2022

Everyone who completes the survey will also have the option to be entered into a prize draw for a £50 Amazon voucher.

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