Barnet, Enfield and Haringey mental health NHS Trust (BEH) is extending the rollout of Perfect Ward to 12 community teams.
This will include the organisation’s health services in Enfield where the majority of the Trust’s 128,000 patients receive care at home or at local clinics.
Mental Health services
BEH is a provider of integrated mental health services to a population of 1.2 million. They introduced Perfect Ward’s quality improvement digital technology to transform the way quality and is measured across the large organisation. Since it was introduced, over 300 staff in 45 teams rely on the system to conduct 13 quality audits on mobile devices.
The latest implementation took four months with 12 of the 20 community teams going live with Perfect Ward in November 2020.
To assist the rollout to the community teams, the Trust enlisted the support of the IT department to install Perfect Ward on mobile devices and introduced training before the launch date. Staff were shown how the technology could simplify their life and encouraged to get involved in the design process. Any initial reluctance to engage was quickly dissipated and inspection rates are at 100 per cent.
Using the system, BEH’s community team can conduct their own audits and reconfigure the content and questions to match their own requirements. They can also receive instant feedback allowing them to react immediately to the results and track their performance in real-time. The efficiency of the Perfect Ward app vastly reduces the number of hours spent auditing staff giving them more time to spend with patients.
Caroline Sweeney, deputy director of nursing and quality governance at BEH Mental Health NHS Trust commented: “This latest development is part of our overall plan to integrate mental and physical health services to provide a better, more holistic level of care. An ambitious goal like this requires an equally sophisticated tool to bring together our patient safety incident, auditing and patient experience survey results all in one place. Perfect Ward has already proved its worth in supporting Good Governance, combining consistent processes with a cohesive view of all quality activities in a single solution, the basis of a robust QI framework that guarantees continuous improvements in patient care.”
Alan Birch, chief commercial officer at Perfect Ward added, “Our highly customisable technology combines intuitiveness with flexible configurability to transform the way organisations like BEH effectively measure quality across their large, complex and diverse organisations. At a glance, both clinical and non-clinical staff in all kinds of healthcare settings are able to flag up issues and monitor performance to boost staff morale and drive meaningful quality improvements simply using their smartphones or mobile devices. What is more, our technology is widely recognised as a valuable strategic tool. With access to dynamic data, NHS Trusts such as BEH are empowered to contribute to National programmes including the Mental Health Act or meet the unique challenges of a global pandemic amid a rapidly changing healthcare landscape.”