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System C helps Jersey General Hospital achieve digital transformation milestone



Jersey General Hospital has successfully implemented System C’s critical care solution.

The system is set to enhance the quality of care for the hospital’s most critically-ill patients and aid its mission to grow the digital maturity of its healthcare provision.

System C’s CareFlow Critical Care solution is in use in its adult and neonatal intensive care units, enabling Jersey to boost patient safety and fulfil several higher-level HIMSS digital maturity accreditation requirements.

The solution saves clinician time by providing ready access to patient information by combining data from multiple sources and tailoring the information and relevant tasks to meet specific clinical purposes.

High-intensity patients can be monitored across their care journey now that data is visible from the emergency department to the intensive care unit (ICU) and theatre, and informed decisions can be made more quickly to help enhance patient safety.

Staff at all levels can take a more consistent and efficient approach to creating care plans now that documentation follows the International Classification for Nursing Practice (ICNP) and SNOMED standards and applies best practice and local policies.

Care plans are available in a central Clinical Data Repository, saving staff time as they can digitally import, export and create any clinical documents needed as part of care.

Dr Alun Roberts Consultant Intensivist said: “It’s user friendly and allows much improved capture of clinical data.

“New and established staff members can take a much more effective approach to care planning; as a result, there is more accurate data on which to base the clinical decisions.

“The system is flexible and scalable, and can surge capacity to meet growing demand, as can be required when flu, COVID or other diseases strike.”

Jersey General Hospital, which serves over 110,000 individuals on the island, initiated the critical care solution implementation in the neonatal intensive care unit in May 2023, subsequently incorporating the system in the adult ICU six months later.

Plans are now underway to further bolster patient safety through integrations with existing systems, notably System C’s electronic prescribing and medicines administration (EPMA) system and their new Closed Loop Medicines software with Positive Patient and specific medication Identification.

The system is fully interoperable and can send and receive all data from the core EPR and back into Jersey’s data warehouses for centralised reporting, which supports the hospital in analysing and reporting on performance and improving its services.

Leveraging newly consolidated data, the organisation will have the capability to benchmark against other providers using the Intensive Care National Audit & Research Centre (ICNARC) methodology, empowering the identification of workflow inefficiencies and targeted areas for improvement.

Nick Wilson, CEO of System C, said: “Achieving higher levels of digital maturity in order to deliver improved patient outcomes, is a key ambition for most healthcare providers, and we are proud to help Jersey on this mission.

“We tailor our technology to best meet clinical and operational needs through regular engagement with hospital staff, demonstrating the clear value and versatility of our digital healthcare solutions.

“We are looking forward to supporting Jersey in the next phases of its digital transformation plans.”

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