Popai Health raises US$11M to transform care coordination with voice AI

Popai Health, the voice AI platform that supports phone-based patient conversations, has raised US$11m in funding.

The funding will “strengthen Popai’s go-to-market efforts, drive faster adoption across health systems, medical groups, health plans, and ACOs, and enable the team to scale with increasing market demand”, the firm said.

Popai aims to eliminate what it calls “healthcare’s largest patient engagement blind spot” – the 65 per cent of patient interactions that happen during phone calls.

Traditional care coordination systems capture only a fraction of the information exchanged during 15M daily patient calls, limiting visibility into key clinical, operational, and social insights.

With Popai, care coordination calls become one of healthcare organisations’ most valuable strategic assets, optimising how care coordination teams operate and deliver patient care.

Eyal Gurion, Popai’s CEO and co-founder, said: “One of the most sophisticated patient insight tools in healthcare has always been a conversation with a patient.

“We’re finally giving healthcare organisations the ability to capture and act on those conversations at scale with a powerful tool for proactive care.”

The funding round was led by Team8, NEA and additional strategic investors.

Blake Wu, partner at NEA, said: “After deep evaluation of voice capabilities across our healthcare portfolio, we view Popai’s solution as incredibly differentiated, with a use case that extends beyond pure administration in enabling automated workflow actions for healthcare organizations,” said Blake Wu, partner at investor NEA.

“Popai’s platform is designed to not only meet the needs of today’s risk-bearing healthcare organisations, but also to adapt and grow with them. We believe this makes Popai a strong strategic partner both now and into the future, and we are thrilled to support the company’s seed financing and mission to transform care through Voice AI.”

Popai’s patient conversation intelligence platform, which is already in use by Essen Healthcare and Clover Health among others, captures and analyses patient phone conversations using healthcare-specific AI trained on medical terminology and clinical context.

The platform automatically generates compliant documentation aligned with organizational guidelines, enhancing both quality and efficiency, with proven performance gains of 20 per cent or more, while maintaining healthcare-grade security and full HIPAA compliance.

Sumir Sahgal, CMO at Essen, says: “After more than 25 years serving New York City’s most vulnerable populations, I’ve learned that many critical insights often come from the conversations we have with our patients.

“Popai’s conversation intelligence platform aligns perfectly with our ‘We Care for That’ philosophy, by allowing our care coordinators to even further focus on what they do best: providing compassionate, high-quality care.”

Popai is designed to convert insights into immediate action through workflow triggers that escalate critical issues to physicians, schedule appointments, close care gaps, and address medication adherence problems.