System C has announced the rapid expansion of its AI-powered FormFlow Assistant across 15 local authority social care teams in England.
The tool, which uses ambient AI to handle documentation during assessments, is enabling councils to complete significantly more assessments with existing resources, with customers reporting documentation time cut by half and capacity for at least 40 per cent more work.
Deployed across councils including Sandwell, Suffolk, Leicestershire, Hertfordshire, Bolton, Trafford, Sefton, Wirral, Lewisham, Thurrock, Kirklees, North East Lincolnshire, Cheshire East, and Wigan, FormFlow AI Assistant is already demonstrating measurable impact on both workforce capacity and the quality of care delivered to residents across England.
Rashpal Bishop, director of adult social care, Sandwell Council said: “The Form Flow pilot in Sandwell is making a real difference, with workers saying assessments are quicker to write up and time is being saved.
“This means better conversations with residents and growing confidence among staff in using digital tools”.
Adult and children’s social care teams face mounting pressure to carry out more assessments with fewer resources.
Traditionally, practitioners spend as much as one to two hours per assessment on manual write-ups which is time taken away from direct person care.
Handwritten notes, memory-based reconstruction, and administrative backlogs are straining teams and contributing to workforce burnout across the sector.
FormFlow AI Assistant uses ambient AI technology to capture assessment conversations in real time, resulting in high-quality draft documentation directly populated into the Liquidlogic case management solution.
This crucially allows the practitioner to remain fully focused on the person in front of them to apply their expertise on critical evaluation, with care planning decisions and interpretations remaining entirely their own.
Customer trial data from March 2026 demonstrates the scale of the impact:
- 68 per cent efficiency gain in the documentation stage alone
- 40 per cent improvement across the full end-to-end assessment process
- 50–75 per cent faster write-ups on average, reducing documentation from 1–2 hours to under 30–60 minutes
- 82 per cent of all assessments completed within 7 days
- 60 per cent of all assessments completed within just 1 day
These efficiency gains translate directly into increased operational capacity. By automating documentation tasks, councils can redirect staff time back into direct social care activity, reducing administrative burden and improving frontline focus.
Indicative modelling suggests that each participating council could reclaim a meaningful number of staff hours per week, subject to confirmation through local implementation data.
When applied across all 15 participating councils, this equates to a significant aggregate saving in staff hours per month, alongside a material reduction in manual data entry.
In addition, improved completeness and accuracy of records is expected to reduce the need for follow-up calls, corrective audits, and rework typically associated with incomplete or inconsistent documentation.
Collectively, the rollout is anticipated to support improved service delivery for residents across all 15 council regions, with final benefit figures to be validated at council level as part of implementation and benefits-realisation activity.
Amrik Johal, managing director, System C social care & education said: “The response from councils has been remarkable.
“Across 15 local authorities, we’re seeing practitioners freed from hours of administrative burden every week. That time goes straight back into the people they’re there to support.
“FormFlow AI Assistant was built on a simple principle, that AI should make the practitioner’s job better, not replace their judgement.
“ We’re proud to be supporting councils across England at a time when every hour of frontline capacity counts.”
Unlike automation tools that seek to replace human judgment, FormFlow AI Assistant is designed to enhance the practitioner-person / family relationship.
By removing the cognitive burden of simultaneous documentation, practitioners report improved eye contact, more natural conversation, greater trust-building with the individuals they assess, and reduced mental fatigue at the end of each working day.
System C reports that councils are also seeing wider workforce benefits, including reduced sickness absence, improved job satisfaction, and a stronger sense of professional purpose which are critical to long-term retention in a sector where recruitment and retention remain significant challenges.
Councils can check how the AI tool could benefit their organisation by using the benefits calculator tool on System C’s website.
