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Advanced develops AI triage platform

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Docman10X can read and organise patient letters to GPs

British software provider Advanced is working with researchers at the University of Manchester and AI specialist Spectra Analytics on a new triage platform.

The team is developing an AI service that will process clinical correspondence in primary care.

Docman10X, which is a new version of Advanced’s Docman10, is designed to automatically read patient letters, and only show letters to GPs which the AI thinks need further action.

A number of GPs have agreed to take part in the first set of testing, which began this month, and Advanced is now inviting other practices across the UK to join its early adopter programme.

Dr Benjamin Brown, a GP partner in Salford and researcher at The University of Manchester, is leading the project.

He said: “GP practices receive hundreds of letters each day. These figures are likely to increase as clinical services that were delayed as a result of COVID-19 start to pick up again. While GPs can’t reduce their workload, they can change the way they work.

“Around 80% to 90% of letters can be processed without involving GP’s, and only showing letters to GPs that actually need their input could save time that could be better spent doing other things.

AI may be a cost-effective way of doing this. By automating the triage of letters, not only could we see significant timesaving for staff, but also potentially increase patient safety by speeding up how quickly GPs can action letters that actually need their input.”

Ric Thompson, managing director of health and care at Advanced, added: “Docman10 is already handling documents for 40 million patients in the UK and actively managing around three million documents for GPs each week.

“Our early adopter programme is another step in working closely with primary care providers, helping them to meet the challenges they face when it comes to managing and delivering better patient care.

“We are developing an AI solution that, for the first time, will enable GPs to automate both repetitive and time-consuming tasks so they can instead spend more time on what they’ve spent years of training to do – consulting with patients and providing the best possible care.”

Docman10X will be launched to existing Docman customers at a virtual launch event in February.

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