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Digital transformation went from a want to a need

By Puneet Bains – Impact and Implementation Specialist at Luscii



Digital trannsformation

Puneet Bains is Impact and Implementation Specialist at digital healthcare platform Luscii.

Here, Puneet discusses how Covid-19 necessitated digital transformation across the healthcare space.

“Hey mum one day I want to grow up and help people who have no legs, I want to build one for them,” said a very young, 10 year old Puneet.

Growing up I always felt the need to care, nurture and build as much as I could. Is this reflected in my adult life? I would say so, and here’s how!

I started my education at City University studying Biomedical Engineering with every aspiration to fulfill my dream of working in prosthetics.

Upon finishing my three years, my dream quickly faded away. I was left confused and not knowing what I wanted to do with my life!

So my 21-year old self began splashing mum and dad’s money in a bid to fill a void I didn’t know existed.

Eventually I started looking into what I could do next and came across the role of an ODP (operating department practitioner). I applied and hoped for the best.

Fast forward two-and-a-half years and I was a fully qualified ODP. It was by far the best thing that had happened up until that point.

ODPs have a large role in operating theatres and in emergency care. One of its biggest responsibilities is making the right choices for patients who no longer have the capacity to do so once under anesthesia.

After doing this role and completing as many further qualifications as I could at the time, I then got married and had a baby girl.

This was a huge turning point for me. I found it harder to have the “two-year-old in resus fighting for her life”. Life suddenly became more precious to me and I wanted to take in each moment with her.

This however left me in a predicament. I had my life in healthcare where I wanted to make those positive changes for my patients and my life as a Mum.

I continued this battle of mine for a few years and in 2019 I took a risk to apply for a project management job in digital health.

I had no idea what I was getting myself into, but I knew two things: 1) I wanted to spend more time with my daughter and 2) I wanted to work in healthcare. My passion for it was too strong to let go.

This role took me out of my comfort zone. I didn’t even know how to use my laptop properly or end a formal email correctly. I wondered why they even hired me.

However then came the digital transformation piece. When working with clinical teams on implementing a new digital pathway we spoke the same language.

We then went into lockdown and digital transformation went from a want to a need.

Thousands of patients still needed to be monitored, and still needed to have communication with their teams without the risk of a face-to-face appointment.

At this point I felt most proud of myself. We made a difference, we saved lives, we offered reassurance to those so nervous and scared by offering access to their data.

Like lots of people across the world, I joined the “Covid baby” club. It was definitely an eye opener.

Having had so many complications during pregnancy and having to go into hospital for quick BP check-ups or quick sugar checks I wished I could have done this remotely too.

Once maternity leave was over, I went back to my role.

However I felt that it was time for something new! A new challenge, transformation on a bigger scale, involving more direct care for patients.

Along came the position at Luscii.

As an Impact and Implementation specialist in the international team I am excited to see how we can transform the way we care for patients going forward.

A big passion for me is outpatients and how we can reduce outpatient appointments without compromising care.

So, watch this space. We are here to create more SPACE FOR CARE.

More about Luscii: www.luscii.com

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