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RLDatix acquires oneSOURCE to accelerate applied safety intelligence

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Safety worries caused by a lack of operating instructions for medical devices were a driver behind the recent acquisition of oneSOURCE by RLDatix.

US company RLDatix, based in Salt Lake City, Utah, a global provider of intelligent patient safety solutions, last month acquired oneSOURCE, a healthcare medical equipment SaaS database that provides online access to continuously-updated instructions for use, IFU, and preventative maintenance documentation.

RLDatix has developed a suite of cloud-based software to help organisations report on adverse events, reduce healthcare-acquired infections and ensure patient safety learnings are implemented. It has more than 3,500 customers in 19 countries.

oneSOURCE provides facilities with an online platform equipped with updated IFUs and PM (preventative maintenance) service manuals. Since 2009 oneSOURCE has been serving healthcare organisations such as Mayo Clinic, Sutter Health and HCA and currently has more than 80% of the US hospital market.

RLDatix believes its acquisition of oneSOURCE, by combining its safety solutions with oneSOURCE’s data, will help to prevent safety events related to medical equipment.

“There is an abundance of research showing that medical device-related safety incidents are far more nuanced than a simple failure of equipment,” said Sachin Agrawal, president of data, strategy and corporate development at RLDatix.

“The contextual use of a particular device as it relates to staffing, workflow, other devices and policies is critical when determining what truly led to a safety event or near miss. By bringing RLDatix’s core incident reporting, investigation and policy management expertise together with the resources made available by oneSOURCE, we will help our clients connect historically disparate dots and drive efficient system improvement.”

RLDatix cites a report by ECRI Institute ECRI, originally founded as Emergency Care Research Institute. ECRI is an independent nonprofit organisation improving the safety, quality, and cost-effectiveness of care across all healthcare settings worldwide.

The report said that responding to, and learning from device problems, is one of the top 10 patient safety concerns of 2020, with incidents involving medical devices or equipment being a risk in any care setting where they are found. It identified lack of access to current manufacturer IFUs as a key barrier for sterile processing departments responsible for cleaning and disinfecting instruments and equipment. Unsafe sterilisation leads to an increase in surgical site infections (SSIs) which have, according to the Centers for Disease Control and Prevention, a 3% mortality rate and an associated annual cost of US$3.3bn.

Agrawal added: “Medical device sales reps often deliver loaner trays without providing the IFU documents needed for the proper cleaning, decontamination and sterilisation of instruments and/or implants leaving facilities at greater risk for compromised patient health and safety.

“Hospitals have instrument and equipment inventories of 10,000 to 20,000 from thousands of medical device manufacturers, which makes it extremely difficult to keep up with IFU updates. By law, they must provide IFUs and notify facilities when there has been a change, but unfortunately that does not always occur. Sometimes notifications about changes to IFUs are sent via email, which are in turn printed and lost among hundreds of other documents and department binders. Some practitioners will search for the most relevant documentation via an internet search or by visiting the manufacturers’ website, but those are not always reliable, updated or trusted.’’

With oneSOURCE, healthcare delivery organisations can access IFUs and other maintenance documents and retrieve the latest manufacturer information available, including critical recalls. At the end of August, the company released a new user platform providing better access to more than 250,000 manufacturers’ IFUs and services manuals.

“Proper usage of medical equipment is a critical component of patient safety and compliance,” said Jeff Surges, RLDatix chief executive. “With oneSOURCE, we are further catalysing applied safety intelligence – the move away from reactive risk management toward proactive prevention – while deepening our enterprise compliance capabilities that help our customers more effectively align with The Joint Commission and other global accreditors. This acquisition represents the latest chapter in our growth and further cements our position as the global leader in patient safety.”

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