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Increase in NHS app users could have ‘life-saving impact’

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The NHS App has recorded more than 16m registrations and is the most downloaded free app in England, according to NHS Digital.

NHS login, the service which supports the NHS App, now has almost 28m users, this is up from around 2.2m in September 2020.

The online service, which is managed by NHS Digital, provides people with a single point of access to a variety of digital health and care websites and apps.

Forty-five apps and e-health services are available through NHS login, including e-Referral services, Covid-19 support and advice, maternity and child health services, online pharmacies, and services to monitor and improve health and wellbeing.

NHS Digital said there was a peak in the number of people setting up an NHS login in May, this coincided with the launch of the NHS Covid Pass.

The highest proportion of NHS login users are based in London, one in five Londoners logged onto the service in August to access digital healthcare services, and it proved most popular with those aged between 30-39 in London, and 20-29 overall.

NHS bosses say the increase in app downloads could have a life-saving impact as 1.5m people have now used the NHS app to manage their organ donation decision, with 265,000 of these registering their organ donation for the first time via the app.

More than 150,000 of these new registrations have taken place in four months since May 2021.

Melissa Ruscoe, programme head at NHS Digital, said: “We are pleased to see such a massive uptake in people managing their healthcare needs digitally throughout the coronavirus pandemic, with around half of people in England now able to access digital healthcare services through NHS login.

“Through the services integrated with NHS login people can book GP appointments, order lateral flow tests, register their organ donation preferences, and much more.

“This helps free up valuable time for GP practice staff and provides a simple and efficient way for people to take control of their healthcare and access services easily and securely.”

The first app to go live with NHS login, the NHS App, has now reached over 16m users, currently making it England’s most popular free app. The NHS App was downloaded by more than 12m people following the addition of the NHS Covid Pass on 17 May.

During the past four months, 3.2m repeat prescriptions were ordered and more than 268,000 GP appointments were booked via the app.

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