X-on Health launches Omni Consult to transform Primary Care triage and patient access

X-on Health has announced the official launch of Omni Consult, a major upgrade to its Surgery Connect platform that fundamentally reshapes how patients submit medical requests and how GP practices manage triage workflows.

The new functionality unifies patient submissions across channels into a single, structured stream, helping GP practices accelerate clinical response times while reducing administrative burden.

Omni Consult allows patients to submit requests directly to their practice through multiple modes of access, including a voice agent, web form, and manual entry by staff, with all responses consolidated centrally in Surgery Connect, providing the foundation of truly equitable patient access.

Having a unified workflow in this way gives practice teams a clear, consistent view of incoming demand, enabling more effective prioritisation and faster, safer follow-up care.

Alexander House Surgery in Farnborough, Hampshire, has been working closely with X-on Health to develop Omni Consult over the past two months.

Now embedded in their existing workflow, practice manager Patrick Denston, said: “It exceeds the expectations.”

“Since trialling Omni Consult, we’ve seen how direct submission of patient requests, whether via phone or web, brings clarity and control to our triage process.

“ It’s transformed how we manage demand. Patients feel heard faster and the entire team can work from the same playbook.”

“It has provided equitable care.”

Key benefits include:

• Equitable, multi-channel access: Patients can submit requests by phone, online, or with staff support, ensuring every patient need is captured regardless of digital confidence.
• Unified triage workflow: All consultation requests flow into a centralised Communications Window Forms tab in Surgery Connect, enabling efficient prioritisation and assignment without staff switching between systems.
• Operational transparency: Practices gain clear insight into demand and workflow, helping to reduce repeat contacts and unnecessary follow-ups.

Discussing the announcement, Max Gattlin, commercial director at X-on Health, said: “Omni Consult is about meeting patients where they are, whether that’s on the phone, online, or through contact with GP practice reception staff.

“With Omni Consult, voice and online requests flow seamlessly into one central triage process.

“Our goal is to eliminate bottlenecks in primary care access, turning fragmented contact points into one seamless, structured workflow that benefits patients and clinicians alike.”