A dental practice has become the first in the UK to introduce new tech which enables disabled people to plan personalised assistance in advance of their visit.
The London Centre for Cosmetic Dentistry has joined forces with WelcoMe, a cloud-based patient service platform solution, enabling disabled patients to alert the practice in advance of their visit of any special needs or requirements they may have via an app.
The practice has become the first of its kind in the UK to use WelcoMe, and follows closely behind the NHS Jubilee Hospital in Scotland in its adoption, which became the first hospital in the world to start using WelcoMe.
“We are very proud to be teaming up with WelcoMe, not only does it put the disabled person in the driving seat of their visit, the app is also a fantastic staff training tool on disability awareness,” says Dr Mervyn Druian.
“We greatly care about and value all our patients, if as a result of WelcoMe our team has better knowledge and training, it makes our patient service even more inclusive, before the person steps through the door.
“Visiting a dentist can be a daunting experience for all, but we hope this app goes some way to making our disabled patients’ visit as positive and as comfortable as possible.”
Gavin Neate, founder and CEO of WelcoMe, adds: “Disabled people have been unequally affected by this pandemic. It is therefore incredibly encouraging when we engage with businesses that are placing their access and communication needs highly as we transition through lockdown.
“The London Centre for Cosmetic Dentistry is the first in their sector to embrace our innovative staff training in advance of arrival technology. We look forward to them proving what is possible in their industry and supporting more and more disabled people with both hidden and visible conditions”.
Using the app, disabled patients build and share an accessibility profile and can inform a business or venue when they are attending and their specific needs. Once they are en route, the venue can track where the user is and be at the door ready to welcome and assist where necessary.
WelcoMe businesses receive real time training and clear guidance on how to interact with customers directly related to their needs, disabilities or conditions they disclose and in return disabled visitors are provided with key up to date accessibility and assistance information.
The app is supported by charities including RNIB, Alzheimer’s Society, Deafblind UK and caters for a wide range of disabilities, including deafness, autism, dementia, visual impairment and stammering.